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Use Admin to sync menu with Foodpanda

Precautions

  1. Foodpanda menu is integrated with the QUEUE system. In order to complete the integration, you must set up your menu from Queue webadmin and upload it to Foodpanda, this means once you sync menu from our platform we will overwrite your Foodpanda menu according to the changes you have made in Queue webadmin.

  2. The menu items must be uploaded to the Foodpanda from the QUEUE system. If the menu set up cannot be identified by syncing the menu to the Foodpanda platform, it will result in incomplete reception of the item information and you’ll see an error message when you try to sync menu from Queue platform.

  3. Foodpanda has not opened the third-party system to use some functions, so if there are requirements such as "permanently opening and closing", "busy", "item discontinued", "delayed meal", etc., you still have to operate those functions on the Foodpanda tablet!

  4. Foodpanda cannot send messages of the discount amount of an order, so the QUEUE system cannot issue invoices deducting the "discount amount".

Service Description

  1. "QUEUE integrated service- Foodpanda" (hereinafter referred to as the service) is only available to the contracted users of Cooley Technology Co., Ltd. (hereinafter referred to as the company). The company reserves all modifications, terminations and changes to the service application and details right.
  2. The company will charge a service fee of NT$2000 per service for the first-time online integration of the Foodpanda delivery platform for the stores that import this service.
  3. After the store has launched the service, if you need to entrust QUEUE to update the menu items, prices and other information on the Foodpanda delivery platform, you will be charged a service fee of NT$200 each time (within 10 items changed), for every additional 10 items need to increase the service fee of NT$200.
  4. After you submit the application form, the company will arrange the related operations for the connection (the whole process takes about 7-21 working days). After the connection is completed, the company will notify the online integration time by official Line. Please wait patiently.
  5. In order to ensure the integrity of the Foodpanda delivery platform menu, the menu items must be created by the QUEUE system background webpage or APP and uploaded to Foodpanda.
  6. Due to the abnormality of the Foodpanda system, the service cannot receive the order information correctly. The company will provide a certificate of the abnormality of the Foodpanda system. If the abnormality of the Foodpanda system causes the store’s business troubles, please ask the Foodpanda customer service. This service does not need to bear any responsibility.
  7. Due to the undeveloped integration functions of the Foodpanda system, the company will not have the right to perform functional integration. The company can only do system integration for the integrated functions that Foodpanda has opened. If users have needs, please apply for the feature from Foodpanda.

Charging description

  1. The integration service fee is: NT$600 per month.
  2. The service will charge a first-time online integration of the Foodpanda delivery platform service fee of NT$2,000.
  3. The billing cycle of this service will be the same as the POS membership contract, and the prepaid fees cannot be refunded.
  4. The company will start the online integration work after receiving the payment. Please transfer the payment within 7 days after application.
  5. If this service has accepted the online integration, the store has not completed the payment within 7 days of the online service, the company will charge NT$2,000 for the delay payment.
  6. If you have any questions about this service, please join the official Line: @kws2842e from Monday to Friday 11:00-19:00.

Instructions

Login to QUEUE Admin

1-1 Enable items for Foodpanda

Choose EXTERNAL and Click in Menu Items on the side bar.

Check the boxes of the products, variants and prices in each category you want to enable for Foodpanda.

You can enable all the items related to a category by clicking all Foodpanda on the top of each category group.

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If you would like items that are only available to combo menus, please enable those items here.

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If you want your product, variant names,description or prices to be different from the POS, please follow the next step. If is the same as you want to show in Foodpanda, please jump to step 2-1

1-2 Choose External Platform category, products or variants which you want to show different name or prices from your POS

Edit category: Choose Menu > Products on the side bar and select the category that you want to edit, and click specifically in the pencil icon with the category name.

Edit product: Choose Menu > Products on the side bar, select the product under the category that you want to edit, and click specifically in the pencil icon with the product name.

Edit variant: Choose Menu > Products on the side bar, select the variant under the product that you want to edit, and click specifically on the price it is showing.

1-3 Modify External Platform name and prices.

On the right side of the screen you can see the Foodpanda.

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If you already enable the item from the EXTERNAL menu items (step 1-1), it will show enabled here as well, because both check boxes are synchronised.

If you want to show a different name, description or price from the one you have in your POS, you can override an English or Chinese item name/description/prices on the right side of the screen.

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If you want to override a price, it only can do in edit variant interface. If you want to show a different name or description, must have to override Chinese and English.

You can upload a picture by enable “Custom Image” and click on “Drag and drop image here, or click to select image to upload an image.

Please don’t forget to press SAVE in order to save changes.

1-4 Confirm the enable items for Foodpanda have been selected again

Choose EXTERNAL and Click in Menu Items on the side bar.

Check the boxes of the products, variants and prices in each category you want to enable for Foodpanda.

After you finish checking the boxes, press SAVE.

2-1 Enable product options for Foodpanda

In case you want to use/enable Product Options in external platforms, Choose EXTERNAL and Click in Product Options on the side bar.

Check the boxes of the product options you want to enable for Foodpanda, and don't forget to enable the check box of Foodpanda on the top of each product option group.

After you finish checking the boxes, press SAVE.

3-1 Check the integration between your Food Panda Store and Queue

Choose EXTERNAL and Click in Foodpanda on the side bar.

Since Foodpanda enables and authorizes your integration, you only need to confirm that you are able to see your store name in this interface, also pay attention to the first time you sync your menu (for more reference check the next step 4-1).

If your Foodpanda account has been successfully connected to Queue, you’ll be able to see your Store Name and the total number of categories you’ve enabled on the Foodpanda platform.

If you want to modify your external menu, please jump to Step 1-1 ~ 2-1.

If you want to edit your brand information, please follow the next step.

4-1 Create or edit the brand name of your store

Choose EXTERNAL and Click in the Brand menu on the side bar.

Click + Brand menus to create a new brand or directly click in the brand which you want to edit.

  1. Writing the name of your brand (If you are creating a new brand)
  2. Check the boxes of the categories you want to upload to this brand on Foodpanda.
note

If the items from a category are only available to combo menus, please do not enable that category here.

  1. Write down the brand’s menu available hours on Foodpanda.
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In case you don’t open during specific days/time please set up the specific changes from the Foodpanda platform.

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When adjusting the open hours, please be sure to adjust the menu available hours from QUEUE at this step, and then go to the Foodpanda tablet to adjust the business hours.

  1. Choose Foodpanda Remote Brand and select a brand that you want to connect with.
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Only after the authorization integration is successful, this interface will have integrated brands to select and connect.

  1. After you finish, don’t forget to press SAVE.

5-1 Sync menu with Foodpanda

Choose EXTERNAL and Click in the Foodpanda on the side bar.

Choose the brand that you want to synchronize and press Sync Menu, the data will be uploaded to Foodpanda.

note

If you would like to see how your menu looks on Uber Eats platform, make sure Foodpanda is Go offline from Queue app order interface before you press Sync Menu.

5-2 Confirmation Store menu

After pressing Sync Menu , the brand profile will show the last updated time, please check on it.

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If the Last Updated Time is not correct, it means upload has failed. Please contact our Customer Support for assistance.