Printing Options
QUEUE supports a wide range of printer types and protocols. We officially support printers by Epson™ and Star Micronic through their official protocols, but we are also compatible with the widely used ESC/POS protocol supported by most printer manufactures.
We try hard to support as many printer models as possible, but sometime we encounter manufactures that doesn't implement ESC/POS protocol correctly resulting in unexpected results. Please make sure to test the compatibility before you decide on a printer model
Settings
| Option | Description |
|---|---|
| Enable printing | Toggle the main printing functionality |
| Language | The default language when printing tickets, checklists and local receipts |
When electronic eInvoices are enabled QUEUE will always attempt to print a eInvoice even if printing is turned off
Worklist
| Option | Description |
|---|---|
| Font size | Select the desired font size for work item tickets |
| Worklist type | The default worklist print type. See below for details |
| Print count | Number of ticket copies to print for the default worklist |
| Additional header space | Add a white space above the ticket header. Useful when placing tickets in a rack |
| Print work item divider | Print a divider line between each ticket item |
| Custom work list header | Customize what information you want to include in the ticket header |
Checklist
A checklist is a special ticket type that prints a single ticket containing all new items when an order is executed.
| Option | Description |
|---|---|
| Activated | Toggle checklist printing |
| Font size | Choose the checklist font size |
| Show total on chekclist | Enable to show the total amount of all the items executed |
| Print checklist divider | Print a line between checklist item |
| Defer printing until payment is complete (quick orders) | A checklist will not print until the order has been paid |
| Defer printing until payment is complete (other orders) | A checklist will not print until the order has been paid |
Receipts
A customisable receipt printed after the order has been paid
| Option | Descriptions |
|---|---|
| Activated | Toggle printing of receipts |
| Font size | choese the receipt font size |
| Print receipt details copy | Enable to print an additional receipt when the order has been paid. Useful if you want to keep a copy for reference |
| Disable product options from receipt | Don't include the product option details on the receipt. This option can save paper |
| Show cash change | Print the total amount paid and the change amount |
| Disable receipt for eInvoice B2B | If eInvoices are enabled and a company identifier is used, the local receipt printing can be disabled to converve paper |
| Phone number on receipt | Add a phone number that will always be printing on the receipt |
| Details to append on receipt | Add a thank you note or website details at the end of the receipt |
Closing
After a closing has been completed QUEUE can print a physical ticket that can be used as a supplement to the digtial version.
| Option | Description |
|---|---|
| Activated | Toggle printing of closing report |
| Print additional details | Allows customisation of the data printing on the closing ticket |
| Sales by category | Include a total of all categories in the closing period |
| Average per customer | Print the average order total per customer |
| Month to date | Print the total sales since the first day of the current month |
| Last invoice number | Include the last invoice number issued |
Network
When QUEUE is connected to network printers it's important to make sure that your wireless devices are connected to the correct WIFI network. You can specify a list of approved WIFI network names that are appropriate for the printers. If a device is not connected to a pre-approved WIFI name, the network indicator will show yellow instead of green.
In order for QUEUE to access the connected WIFI name it must have permission to access precision location. Please check your settings and you experiencing problems with the retrieving the WIFI name.
Printers
QUEUE support four different printing types:
| Name | Type | Manufacture |
|---|---|---|
| ESC/POS (native) | Ethernet | standard supported by most printers. |
| StarLine: | Ethernet, USB, Bluetooth | Star Micronic () |
| StarGraphic | Ethernet, USB, Bluetooth | Star Micronics () |
| Epson TM | Ethernet, USB, Bluetooth | Epson () |
Shared options
| Option | Description |
|---|---|
| Default receipt printer | Mark printer as the default printer for receipts and closing reports |
| Default worklist printing | Mark printer as the default printer for worklist items |
| Default checklist printer | Mark printer as the default printer for checklists |
| External buzzer | If an external buzzer is connected to the printer, a print job will result in a buzzer signal |
ESC/POS
| Option | Description |
|---|---|
| Printer name | Specify a name that will be used in error messages and logging |
| IP adress | Ex. 192.168.1.200 |
| Narrow printing | Enable if the printer has problems with right-aligned items printing on a new line | | Use printer stored logo | If a logo is stored on the printer, this option will enable that logo to be printed on all receipts and eInvoices | | Double line feed | Use double line feed instead of single line feed. This can help if the printer output is too cramped |
StarLine/StarGraphic/Epson TM
| Option | Description |
|---|---|
| SEARCH | Search for a compatible printer. Choose the printer from the pop-up list will auto fill the Printer port field |
| Printer port | Specify the connection type to the printer. Can be TCP (network), USB or BT (bluetooth) |
When a printer has been configured you can test the output by pressing TEST PRINT. If you're getting a connection error please refer to the printing debug guide.