Highlights​

Design changes​

We updated the design with a cleaner, more modern look.

New staff functionality​

Staff print name​

Now you can specify a different name to be printed on tickets, safeguarding your staff's privacy while simplifying ticket management and enhancing the customer experience.

Staff image​

Add a personal touch to your queue by uploading photos of your staff. This will help create a more welcoming and engaging atmosphere for your team.

Invoice only module​

Need a simple solution for issuing electronic invoices? Our new Invoice Only module is designed to streamline your process. Quickly and securely generate invoices without the complexities of menu management or staff scheduling.

Other improvements and fixes​

• We've resolved an issue that could cause the app to hang when starting offline or during server disruptions.
• Various translation updates

Highlights​

Update to default theme​

To help you stay focused, we've simplified the default theme. You can still personalize your workspace with any color you like.

Streamline Your Service with QR Self-Ordering and Staff Requests​

Our enhanced QR self-ordering system now lets customers request staff assistance directly from their devices. A notification will alert you to incoming requests, ensuring prompt service.

Self ordering app​

QUEUE Cloud​

Simplified Refunds for LinePay Orders​

Simplify your operations with our new automated LinePay refund feature. When you void a LinePay order, the refund process is initiated automatically, saving you valuable time and reducing manual effort.

Customize Your Ticket Branding​

Now you can separate your internal store name from the name displayed on customer tickets. Specify a "Print Name" to be used on all customer-facing tickets.

Other improvements and fixes​

• Menu editor, you can now select all combo item within a combo group.
• Take control of your notifications. With our new silent notification option, you can avoid disruptions and focus on what matters.
• Print comments on closing ticket.

Highlights​

Deleted items report​

QUEUE tracks all deleted line items, whether they were removed individually or as part of an order cancellation. This provides a complete audit trail, ensuring that your records remain accurate and consistent.

Enhanced Network Connectivity Notifications​

We understand that you often use multiple devices (tablets, phones, etc.) across various operating systems to serve your customers efficiently. To minimize disruptions caused by poor network connectivity, we've improved our notifications. Now, you'll receive clearer alerts directly on your device when items have not been successfully synchronized to the server. This proactive approach will help you identify and address network issues promptly, ensuring uninterrupted service to your customers.

Other improvements and fixes​

• Product option subtypes: We've introduced optional subtypes to simplify the configuration of product options, providing even greater flexibility.
• To improve clarity, we've added the full date to checklist tickets, ensuring accurate tracking and reporting.
• Our QR code scanning functionality has been refined for improved accuracy and speed, streamlining your workflow.

We are excited to announce the release of QUEUE 3.0. As always, we have received an amazing level of feedback from our users, which has helped us create what we think is our best release ever.

Highlights​

Enhanced Visual Appeal​

Enjoy a fresh new look with a sleek, black-based default color scheme. Customize further to match your brand or revert back to the previous green color scheme.

Flexible Payment Options​

Allow customers to combine multiple payment methods for a single order, providing greater convenience and flexibility.

Automatic discounts​

Streamline your promotions with automatic discounts based on item quantity, order total, or specific conditions.

Item discount​

Set a minimum purchase amount to qualify for a special discount on all eligible items.

Quantity interval​

Set up discount tiers based on the quantity of eligible items purchased. Each tier will have a corresponding discount amount or percentage.

Buy one and get one​

Set a minimum purchase amount to qualify for a 'Buy One, Get One Free' offer on the least expensive item in your order.

Order total​

Set a minimum purchase amount to qualify for a discount. The discount can be a free item, a discounted item, or a discount applied to the entire order.

Scheduled orders​

Utilize scheduled orders to plan ahead and track future orders with ease. A new week plan view offers a clear overview of upcoming tasks.

Any order section or tab order can be marked as scheduled with a scheduled time. The order status color will turn pink until the order is ready to be fulfilled.

To simplify scheduled order management, we've introduced a convenient Week Plan view that displays upcoming orders for the next seven days.

Other improvements and fixes​

• Optimise external barcode scanner when keyboard language is non-latin
• Ocard customers with a carrier ID are now automatically included
• Order section reporting added

Highlights​

Delayed on hold items​

Want to order an item but send it to the kitchen at a later time? With Delayed on hold, you can specify how many minutes you want to delay the execution of an item, and QUEUE will automatically execute and print the item when it's time.

New closing layout and refunds​

• Better layout for expenses and refunds
• Save closing draft
• Expenses are now cash expenses by default

Other Improvements​

• Drag and drop items in combo groups
• Order section list view on mobile
• Product option percentage include any price modifier
• Designate checklist and worklist printer on a device level

Highlights​

Accidental Voids No More!

Undo voided orders directly within the interface for a faster and more efficient workflow. No need to worry about hitting the wrong button anymore ¹.

Other Improvements​

• Ocard member search speed has been increased for quicker results.
• D0401 ticket reprints are now available within the system.

Footnotes​

1. Note that orders with connected invoices can only undo void within the same day as the original order was voided. ↩

Highlights​

Faster Product Entry with Barcode Scanning:

• Scan products using a connected barcode scanner for quicker order creation.
• Configure product variants with multiple barcodes for added flexibility.

Streamlined Ocard Checkout:

• Ditch manual entry! Directly scan Ocard customer barcodes to expedite the checkout process.

Other Improvements​

• Enhanced worklist interface for a smoother workflow.
• Image cropping functionality gets an upgrade for more precise control.
• Default "Pay Now (Cash)" payment option is now blank for better clarity.
• Users can now exclude specific items from Ocard point accumulation. Use code with caution.

Highlights​

Tap to Pay on iPhone​

With Tap to Pay on iPhone in the QUEUE Cloud app, you can accept in-person contactless payments, right on your iPhone — from physical debit and credit cards, to Apple Pay and other digital wallets — no extra terminals or hardware needed. It’s easy, secure, and private.

Long press order section​

Allow common order action from long press on order from order section group page.

Other changes​

• Chose worklist and checklist items sorting from Settings > Printing > Worklists/Checklist
• Added print order number ticket from Settings > Printing > Checklist
• Improved external order to print out worklist, checklist and then E-invoice
• Added ongoing printing indicator
• New Require specifying # of customers option Settings > Store > Orders
• Order duration time shows hours and minutes

With Tap to Pay on iPhone in the QUEUE Cloud app, you can accept in-person contactless payments, right on your iPhone — from physical debit and credit cards, to Apple Pay and other digital wallets — no extra terminals or hardware needed. It’s easy, secure, and private.

Getting started is easy​

To use Tap to Pay on iPhone, simply download the QUEUE Cloud app, sign up, and start accepting in-person contactless payments right on your iPhone. No extra terminals or hardware needed.

To sign up for Tap to Pay on iPhone please reach out to you Customer success specialist who will be able to provide you with additional details.

What banks are supported?​

We have partnered with Tappay to provide direct integration with most banks in Taiwan. Please reach out to learn if your bank is supported.

Contact details

Legal disclaimer​

Tap to Pay on iPhone requires a supported payment app and the latest version of iOS. Update to the latest version by going to Settings > General > Software Update. Tap Download and Install. Some contactless cards may not be accepted by your payment app. Transaction limits may apply. The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC. Tap to Pay on iPhone is not available in all markets. View Tap to Pay on iPhone countries and regions.

Highlights​

Color theme.​

Change the look and feel of QUEUE to suit your needs. Select a premade theme or chose your own color!

Grey​

Dark red​

Or choose your own colour!​

Other changes​

• Fix barcode scanning for some external devices when the barcode contains +, - or . characters
• Rename External card machine to Card terminal
• Allow disabling the Number of customers functionality
• Allow disabling the Discount module from Settings > Payment > Discount
• We reorganised a few buttons and drop downs to make the payment process even faster.
• Fix product option sorting when printing tickets
• Chose checklist print type