10 posts tagged with "Releases"

Highlights​

Deleted items report​

QUEUE tracks all deleted line items, whether they were removed individually or as part of an order cancellation. This provides a complete audit trail, ensuring that your records remain accurate and consistent.

Enhanced Network Connectivity Notifications​

We understand that you often use multiple devices (tablets, phones, etc.) across various operating systems to serve your customers efficiently. To minimize disruptions caused by poor network connectivity, we've improved our notifications. Now, you'll receive clearer alerts directly on your device when items have not been successfully synchronized to the server. This proactive approach will help you identify and address network issues promptly, ensuring uninterrupted service to your customers.

Other improvements and fixes​

• Product option subtypes: We've introduced optional subtypes to simplify the configuration of product options, providing even greater flexibility.
• To improve clarity, we've added the full date to checklist tickets, ensuring accurate tracking and reporting.
• Our QR code scanning functionality has been refined for improved accuracy and speed, streamlining your workflow.

We are excited to announce the release of QUEUE 3.0. As always, we have received an amazing level of feedback from our users, which has helped us create what we think is our best release ever.

Highlights​

Enhanced Visual Appeal​

Enjoy a fresh new look with a sleek, black-based default color scheme. Customize further to match your brand or revert back to the previous green color scheme.

Flexible Payment Options​

Allow customers to combine multiple payment methods for a single order, providing greater convenience and flexibility.

Automatic discounts​

Streamline your promotions with automatic discounts based on item quantity, order total, or specific conditions.

Item discount​

Set a minimum purchase amount to qualify for a special discount on all eligible items.

Quantity interval​

Set up discount tiers based on the quantity of eligible items purchased. Each tier will have a corresponding discount amount or percentage.

Buy one and get one​

Set a minimum purchase amount to qualify for a 'Buy One, Get One Free' offer on the least expensive item in your order.

Order total​

Set a minimum purchase amount to qualify for a discount. The discount can be a free item, a discounted item, or a discount applied to the entire order.

Scheduled orders​

Utilize scheduled orders to plan ahead and track future orders with ease. A new week plan view offers a clear overview of upcoming tasks.

Any order section or tab order can be marked as scheduled with a scheduled time. The order status color will turn pink until the order is ready to be fulfilled.

To simplify scheduled order management, we've introduced a convenient Week Plan view that displays upcoming orders for the next seven days.

Other improvements and fixes​

• Optimise external barcode scanner when keyboard language is non-latin
• Ocard customers with a carrier ID are now automatically included
• Order section reporting added

Highlights​

Delayed on hold items​

Want to order an item but send it to the kitchen at a later time? With Delayed on hold, you can specify how many minutes you want to delay the execution of an item, and QUEUE will automatically execute and print the item when it's time.

New closing layout and refunds​

• Better layout for expenses and refunds
• Save closing draft
• Expenses are now cash expenses by default

Other Improvements​

• Drag and drop items in combo groups
• Order section list view on mobile
• Product option percentage include any price modifier
• Designate checklist and worklist printer on a device level

Highlights​

Accidental Voids No More!

Undo voided orders directly within the interface for a faster and more efficient workflow. No need to worry about hitting the wrong button anymore ¹.

Other Improvements​

• Ocard member search speed has been increased for quicker results.
• D0401 ticket reprints are now available within the system.

Footnotes​

1. Note that orders with connected invoices can only undo void within the same day as the original order was voided. ↩

Highlights​

Faster Product Entry with Barcode Scanning:

• Scan products using a connected barcode scanner for quicker order creation.
• Configure product variants with multiple barcodes for added flexibility.

Streamlined Ocard Checkout:

• Ditch manual entry! Directly scan Ocard customer barcodes to expedite the checkout process.

Other Improvements​

• Enhanced worklist interface for a smoother workflow.
• Image cropping functionality gets an upgrade for more precise control.
• Default "Pay Now (Cash)" payment option is now blank for better clarity.
• Users can now exclude specific items from Ocard point accumulation. Use code with caution.

Highlights​

Tap to Pay on iPhone​

With Tap to Pay on iPhone in the QUEUE Cloud app, you can accept in-person contactless payments, right on your iPhone — from physical debit and credit cards, to Apple Pay and other digital wallets — no extra terminals or hardware needed. It’s easy, secure, and private.

Long press order section​

Allow common order action from long press on order from order section group page.

Other changes​

• Chose worklist and checklist items sorting from Settings > Printing > Worklists/Checklist
• Added print order number ticket from Settings > Printing > Checklist
• Improved external order to print out worklist, checklist and then E-invoice
• Added ongoing printing indicator
• New Require specifying # of customers option Settings > Store > Orders
• Order duration time shows hours and minutes

Highlights​

Color theme.​

Change the look and feel of QUEUE to suit your needs. Select a premade theme or chose your own color!

Grey​

Dark red​

Or choose your own colour!​

Other changes​

• Fix barcode scanning for some external devices when the barcode contains +, - or . characters
• Rename External card machine to Card terminal
• Allow disabling the Number of customers functionality
• Allow disabling the Discount module from Settings > Payment > Discount
• We reorganised a few buttons and drop downs to make the payment process even faster.
• Fix product option sorting when printing tickets
• Chose checklist print type

Highlights​

Menu draft functionality.​

Make changes to your menu in draft mode before publishing

Other changes​

• Swipe to delete or toggle on hold items
• Improved combo item handling especially for executed combo items
• Added percentage column to insight reports
• Improved search functionality in Recent orders
• Staff can now see their clock in/out history from the Time sheet page

Highlights​

Split modifier​

A split modifier amount is now automatically added when splitting an order where the resulting quantity would result in a different subtotal. You can see the split modifier when performing a split payment and on the Reporting > Orders list

Consolidate payment​

Allow customers to pay an amount upfront and deduct from their balance when a customer completes an order.

Variant level product options​

Until new we have supported setting product option on a category and product level. In this version you can now override the available product options even on a variant level.

Order responsible​

It's now possible to tag an order with an order responsible (staff). Great for reporting or keeping track of who is responsible for a given order.

Other changes​

• Improved external scanner performance
• Fixed some missing translations

Introducing QUEUE Cloud: The POS System That Makes Your Restaurant Shine!​

QUEUE Cloud isn't just a new POS system – it's a game-changer for your restaurant. We've completely rebuilt our software from the ground up, focusing on boosting your sales, saving you time, and giving you ultimate control over your operations.

Say goodbye to clunky interfaces and limited functionality. QUEUE Cloud offers a sleek, user-friendly experience on mobile, tablet, and even web browsers, giving you the flexibility to manage your business from anywhere. And with tons of exciting new features like self-ordering, advanced payment options, and powerful reporting tools, you'll have everything you need to take your restaurant to the next level.

Here's a taste of what awaits you in QUEUE Cloud:

Supercharge your sales​

• Effortless self-ordering: Give customers control with dynamic QR codes for takeout and delivery, static QR codes for dine-in, or online ordering directly from your website.
• Seamless payments: Accept Line pay, Taishin card and wallet payments, and integrate Ocard for loyalty programs and automated discounts.
• Menu mastery: Keep your inventory in check with variant quantity tracking, update item availability across platforms instantly, and manage menu drafts for perfect timing.

Save precious time​

• Line pay integration: Skip cash handling and reduce checkout errors with secure, direct Line pay processing.
• External scanner support: Connect USB or bluetooth scanners for lightning-fast scanning of customer IDs and payments.
• Consolidated payments: Let customers settle their bills later, while ensuring accurate reporting and timely balance management.

Gain valuable insights​

• Custom reports: Build your own reports with specific dimensions and timeframes to analyze your data exactly how you need.
• Group/chain store management: Share menus and reports across multiple locations, and simplify group-level pricing and marketing.
• Order tags and improved reporting: Categorize orders and leverage them for targeted printing rules and detailed reporting analysis.

And there's much more! We've packed QUEUE Cloud with even more features to delight you, from dynamic order time limits to improved kitchen display systems and web-based functionality.

Ready to experience the QUEUE Cloud difference? Existing users are already upgrading, but you can jump to the front of the line by contacting your customer success specialist. Don't wait – unleash the power of QUEUE Cloud and watch your restaurant thrive!

Questions or feedback? We're always here to help!